User Terms and Conditions

This page sets out the rules that govern your use of our site and services. It explains our relationship with you, the obligations that apply to both parties and the practical steps we may take to operate, verify and maintain accounts. Please read these terms carefully before registering or placing any wagers; by using our services you agree to be bound by them.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Only one personal account is permitted per person. You must provide accurate information during registration and update it if circumstances change. We may suspend or close accounts where information is incorrect, where there is suspected fraud, or where account-sharing, third-party payment use or VPN abuse is suspected.

Verification and limits

We may require identity, proof of address or financial documents to verify your account. Withdrawals can be delayed or declined until verification is complete. When documents are requested you should supply them promptly; where applicable we may ask for evidence within 30 days. We also apply betting, deposit and withdrawal limits to manage risk and comply with our procedures.

Eligibility requirements

To use our services you must meet the minimum age requirement of 18 or the higher legal gambling age applicable to you, and you must be located in a permitted jurisdiction. You confirm that you are legally entitled to use the service and to receive winnings in the country where you reside. Accounts may be restricted or closed if eligibility cannot be established.

Acceptable platform use

You must not use the platform for money laundering, to facilitate criminal activity, or in any way that interferes with normal service operation. Automated play, bot use and other unauthorised software are prohibited. We reserve the right to void bets or withhold winnings where misuse, collusion or irregular play is detected.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which form part of these conditions. Only one bonus may be active at a time unless an offer states otherwise. Wagering contributions, maximum bet limits during bonus play and game restrictions apply and will be set out with each promotion. Withdrawing funds before meeting promotional conditions may forfeit bonus balances and related winnings.

Deposits and withdrawals

Payments must be made from accounts in your name. Minimum and maximum deposit and withdrawal limits apply and may vary by payment method. Withdrawals are processed after necessary checks and may be subject to identity verification. We will attempt to process approved payouts promptly, but timing depends on the payment provider. We may apply additional checks to large or unusual transactions.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We will investigate and aim to resolve disputes fairly and promptly. If we cannot reach agreement, we will explain available escalation routes and any independent complaint-handling service that may apply.

Updates to terms and conditions

We may update these terms from time to time. When changes are made we will publish the revised terms and, where appropriate, notify you. Continued use of your account after publication of changes constitutes acceptance of the revised terms. Material changes will be communicated clearly and we will provide a reasonable opportunity to review them before they take effect.