Spinchester Casino Responsible Gambling

We take responsible gambling seriously and are committed to keeping play safe and controlled for everyone. We provide clear tools, practical limits and access to support so players can decide how, when and how much they want to play. If you ever feel gambling is becoming a problem, we encourage you to use the tools below or contact our support team for help.

Player protection principles

We aim to reduce harm by promoting controlled play, preventing underage access and encouraging informed choices. We monitor activity patterns to spot signs of potential harm and will intervene where necessary to protect players. Our staff are trained to respond to requests for help and to action protection measures quickly.

Activity-control tools

We offer a range of controls that let you manage your account and play:

- Deposit limits: set daily, weekly or monthly caps to control how much you add to your account.

- Loss limits: set maximum loss thresholds to limit how much you can lose over a selected period.

- Time-outs: take a short break from your account for a set period while keeping the account active.

- Self-exclusion: suspend access for a longer period if you need a sustained break from gambling. Self-exclusion can be arranged via live chat and will be processed without delay.

Setting and changing limits

You can set or reduce limits at any time through our support channels. Increasing a limit may involve a cooling-off period for safety. Limits are applied immediately once confirmed and remain in place until you choose to change them or until the agreed period ends.

Self-exclusion and account closure

If you choose self-exclusion, we will block access to gambling services for the agreed period and provide information on support options. Permanent account closure can be requested by email and will be actioned within 72 hours. Verification may be required to complete these requests to protect your account security.

Recognising signs of problem gambling

Warning signs can include chasing losses, spending more time or money than intended, neglecting commitments, hiding activity or using credit to gamble. If you notice these behaviours in yourself or someone else, act early and use the available controls.

Practical tips to stay in control

- Set firm deposit and loss limits before you play. - Use time-outs when you need a break. - Only gamble with money you can afford to lose. - Avoid gambling when stressed, tired or under the influence. - Keep a record of your play and review it regularly.

Professional help and support organisations

If you need extra support, contact our team via live chat or email [email protected] and we will help you access specialist services. You can also contact recognised UK organisations for confidential advice and treatment, including GamCare, Gambling Therapy, Gamblers Anonymous and the Gordon Moody Association.